Shipping and Returns
SHIPPING INFO & RATES
Orders (excluding pre-order items) are normally fulfilled within 1 to 2 business days of order placement. All shipping estimates below include handling time. An email confirmation will be sent once your order has shipped. Kindly note that DHL does not ship to PO Boxes at this time.
Please note, International orders will be subject to the destination country’s customs fees and duties upon delivery. Due to the customs process, delivery times may take longer than stated. We are also required to collect VAT on all orders valued at EUR 150 or less imported into the EU, which is non-refundable and will be applied at checkout.
USA
USPS: 6 to 8 business days - FREE SHIPPING
DHL: 1 to 3 business days
Canada
Canada Post: 3 to 7 business days - FREE SHIPPING
International*
Standard: 7 to 14 business days
DHL: 2 to 6 business days
*Free shipping to Europe and the United Kingdom on orders over $100
Free shipping to Japan, Hong Kong and Korea on orders over $200
RETURNS & EXCHANGES
If for any reason you don’t love your Unbound Merino items, just send them back! You can return or exchange clothing purchased directly from unboundmerino.com as long as it is unworn, unwashed, and in the original condition in which it was delivered. We are happy to offer a full refund or exchange for any reason within 90 days from the ship date.
Please note that exchanges are subject to availability, and a refund will be processed if the product you requested is unavailable. All socks and underwear purchases are final sale and cannot be returned or exchanged for sanitary reasons. Shipping costs on the original order (including duties and taxes) are not refundable. Refunds are issued to the original payment method on the order, which may include gift cards if one was used.
Visit returns.unboundmerino.com to begin your return or exchange.
Once you start a return or exchange, please note you have 28 days to ship the item back to us before the request expires. For orders delivered outside the US or Canada, we are unable to provide prepaid return labels at this time.
If you have any further questions, please contact us at help@unboundmerino.com
