Frequently Asked Questions

Performance

Why doesn’t an Unbound T-shirt smell bad, even if I wear it for days or months at a time?

To understand why Unbound Merino doesn’t retain odour, it’s first important to understand why most shirts end up smelling after a wear or two. The sweat from your body doesn’t actually have any odour. But when it absorbs into materials like cotton, it becomes a breeding ground for bacteria - which is where those bad smells come from. Merino wool doesn’t give sweat the opportunity to develop bacteria because of how effectively it wicks the moisture away from your body. Merino constantly pulls sweat away from the body allowing it to evaporate. This keeps you dry and keeps your shirt from smelling bad.


We have put our product to the test like you wouldn’t believe. We have tried to find the limits of how many wears our clothing could handle before absolutely needing a wash and we haven’t found that limit yet.

Here is an example of what one of our prototype shirts has gone through without a single wash:

  • Worn 46 days in a row without exception
  • In that 46 days worn in the gym around 6 or 7 times through heavy cardio (testing the product was the motivation for the gym more so than sheer discipline)
  • Worn twice in the sauna (we meant it when we said we took this to the limits)
  • Worn to bed some nights and stayed on the body right through the day
  • Taken to Shanghai, Bangkok and Koh Tao, Thailand and worn daily in sweltering 40 degree weather.  (see our Indiegogo video)

    All of the above was done without a wash. It never smelled. Not even slightly.

    It’s important to note that whenever it was worn and heavily perspired into, it was hung up to air out and dry off before being put back on. Nobody wants to wear a wet shirt, and it does need to air out so that the moisture wicks away and bacteria isn’t formed. When alternating between 2 or 3 shirts over a trip, you can go months without a wash with ease.

Can I wear Unbound underwear everyday without a wash?

    This is one of the more awkward questions to answer... The short answer is yes. Absolutely. But that’s assuming you keep yourself clean. Catch our drift? Unlike cotton underwear, these will wick away moisture and prevent any odour causing bacteria so they can be worn for many days without a wash. That said, life happens so use your judgement and refresh these with a quick hand wash and air dry as  frequently as you require.

     

    Is Unbound Merino waterproof?

    Unbound Merino is water resistant, NOT waterproof. Basically this means it will wick moisture away from the body and not absorb water into the fabric itself. It will dry quickly and you won't feel damp if you perspire. However, it does not repel water if you go surfing wearing Unbound. We don't go surfing wearing Unbound. You probably shouldn't either.

    Product Info

    Where is your clothing made?

      Our shirts and underwear are made in facilities in Hangzhou and Jiaxing, China and our socks are made in our hometown of Toronto, Canada.

      Wool sounds itchy, is Merino wool itchy?

        Not at all. It feels completely different to the touch than the traditional wool you’re thinking of. It’s light and soft on the skin and with it’s moisture wicking properties it maintains that smooth feel all day, even when you perspire while wearing it.

        Shipping & Returns

        Where will your clothing ship from?

        All orders will ship from Toronto, Canada.

        What is your return / exchange policy?

        You can return UNBOUND clothing that you purchased directly from unboundmerino.com as long as it is unworn, unwashed, and in the original condition in which it was delivered in. We are happy to offer a full refund or exchange for any reason within 90 days from the ship date.
        If you try on your UNBOUND and it doesn't fit, or you aren't happy with the fit, just send it back! We are happy to exchange them for different sizes or offer a full refund on unwashed clothing that is in the same condition it was sent out in. 
         
        All we need is for you to do the following:
         
        Please package and send your shirts to the following address:
        Unbound Merino - Returns and Exchanges
        530 Adelaide Street West
        Toronto, ON
        M5V 1T5
        Please put a piece of paper in the package with what you want to replace your order with (correct sizes) as well as your order number, name and address (just as a reminder of who we're doing the exchange for when it comes)
        • Exchanges are subject to availability. A refund will be processed if the product you requested is unavailable.
        Once we receive the package, if your requested replacement is available, we'll send you your new order right away.
        ***If sending from outside of Canada and need to declare the value of the order, please mark 'RETURN ITEM' with a declared value of $1***
        If you have more questions, please feel free to email us at forbin@unboundmerino.com

         

        How long will my order take to ship?

          Typically all orders ship within 2 business days.

          Canadian and U.S. orders will take approximately 5-7 business days to arrive at the shipping address and international orders will take around 4-6 weeks to arrive.

          Can I track my order?

          Yes! You will receive a confirmation e-mail once your order has been processed to the e-mail address provided at the time of checkout, which can take up to 48 hours. You will receive a second e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package.

          If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us.

          Please allow 1 - 4 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.

          What if I put the wrong shipping address at check-out. Can I change it?

          It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order.

          If you decide to cancel your order or change your shipping address, please write to us at forbin@unboundmerino.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so. If it's too late for our team to cancel your order, you can return your order to us once you've received it. 

          The only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund.

          Care Instructions

          When I do wash my Unbound Merino clothing, what are the care instructions?

            Your shirts, socks and underwear can be washed in a regular washing machine at a normal or cool temperature setting. Use regular detergent and avoid fabric softener. We prefer to hand wash because it’s easier and quicker (when travelling) but the choice is yours.

            IMPORTANT: DO NOT TUMBLE DRY. After a wash, ring out the water and lay your clothing flat on a towel to air dry, flipping periodically. Don’t leave directly in the sun to dry.

            Other

            Are you going to be releasing a women's line?

            We are currently working on the women's line and hope to release it early in the summertime this year (2017). If you are interested in getting updates about the women's line, please sign up to our mailing list. We will be launching on Indiegogo and will have early bird pricing for those who are early backers.

            Are you going to be launching any new products?

            Yes, we have many new men's products and a whole women's line in development. Sign up to our mailing list for updates on new releases!

             

            I'm not sure which size is right for me.

            We have sizing charts on every product page to help you discover the size best suited for you.

            Do you sell in any physical retail stores?

            Currenly, no. We may in the future but for now we only sell online at unboundmerino.com and through our Indiegogo Indemand campaign.

            What currency are your prices in?

            All prices are in USD.

            What's the greatest band on earth today?

            Phish. No contest.

            Do I have to pay taxes on my order?

            International customers (outside of Canada and the United States) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Unbound Merino, and thus cannot be refunded.

            We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.

             

             

            Still got a question? Send us an email and we'll do our best to get back to you as quickly as possible.